Warranty service


  • Tel: +86-755-29518666-6631
  • Email: info@aee-cameras.com
  • SKYPE: aee-global
  • Add:14/F,Microprofit Building,Gaoxinnan 6th Road,High-tech
    Industrial Park,Nanshan District,Shenzhen

What is the warranty on AEE products

Each device has a warranty period of 12 months. All details can be found on the warranty card that came upon receiving your order.

How to exchange or refund faulty goods

During the warranty period you have the opportunity to contact the any service centre from the list to improve the quality of goods. In order to make a request for setting up the device, you must provide proof of improper quality of the goods (the conclusion of one of our service centers or independent examination). Each appeal will be considered and adopted in compliance with the applicable legislation.

Where to apply with the warranty on AEE products

The warranty service is carried out by service centers, authorized by the manufacturer – AEE, which are located in most major cities of your country. For making claims under the guarantee you require solely a completed warranty card.

How to reject the goods purchased through the online store

You have the right to reject the product at any time before its transfer, and after the transfer – within 14 days.